Risk and Fraud Analytics

Smart security for your Online Banking transactions.

Risk and Fraud Analytics (RFA) is a tool designed to protect you and your money from fraudulent online banking transactions. Based on your usual pattern of online banking activity, RFA can identify and stop transactions that do not fit into your normal online usage pattern allowing the Bank to contact you to ensure that you are the one performing the transaction.

Frequently Asked Questions:

Why is the bank using RFA?

The Bank is using RFA to protect you and your money. RFA analyzes transactions to identify and suspend suspect transactions, giving us the ability to verify that you and not someone else pretending to be you, initiated a transaction.

What types of transactions are reviewed as part of RFA?

RFA monitors:

  • ACH Origination Transactions
  • Domestic Wire Transfers
  • External Transfers

What happens if one of my transactions is flagged as unusual?

  • If your transaction is flagged, you will receive an online alert notification that the transaction requires further review by a bank representative.
  • The transaction will be placed “on hold”.
  • We will contact you by phone using the contact information you have provided to us.
  • A bank representative will ask you a few questions to confirm you have authorized the transaction; if you have, we’ll release the transaction to be processed.

What causes a transaction to be flagged as unusual?

Transactions that do not fit in your normal online banking pattern will be flagged as unusual, such as:

  • Drastic changes in the dollar amount of the transaction you are processing.
    Example: If your files are generally in the range of $100 to $500 and we receive a file for $50,000.
  • A change in the amount of recipients.
    Example: If your files consistently average twenty-five recipients and we receive a file that is for one or one hundred recipients.
  • A change in the Federal Reserve District.
    Example: If your files generally process through the San Francisco Federal Reserve District and we receive a file to process through the Minneapolis district.
  • A change in the week, day, or time of the transaction.
    Example: If you consistently submit files on Tuesdays and Thursdays of every other week, and then a file is submitted on a Wednesday.

These examples are not a complete list of every possible kind of unusual activity. Other patterns of behavior such as login days and times, profile changes and requests for password resets may also result in a flag for unusual activity and will we resolve those in the same manner as we do the transaction alerts.

What if I’m new to the system, how does the system flag unusual transactions without the history of my behavior?

The RFA system builds its history of your behavior over the first three months of your presence in the Online Banking system. During this initial period, if you use the services RFA monitors: ACH origination transactions, domestic wire transfers and external transfers, you may receive higher than normal alerts and confirmation calls until your normal behavior pattern is established.

Is RFA a free service?

Yes! RFA protection is free of charge.

What if I do not want to be contacted, can I opt out of RFA?

We take your financial security very seriously. RFA is not an optional service. It assists in protecting you from potential fraud and greatly minimizes fraud risks. We respect your time and believe that a 30 second confirmation phone call is worth it to protect your account. It is much better to spend this time protecting your funds than the time it will take to reverse the damage done from fraudulent activity on your accounts.

Who do I contact if I have questions about RFA?

If you have questions about the new RFA security feature, please use the Secure Messaging feature within Online Banking, or call our Services Solutions Department at 800-773-5640 and select option #4, or email us at ServicesSolutions@heritageoaksbank.com.