Service Hours and Business Days
Communications: Location And File Format Delivery Requirements:
All files will be formatted in a NACHA or other pre-approved format. Heritage Oaks Bank will establish transmission specifications.
Only in the case of electronic transmission failure (or predefined agreement), files may be hand delivered to Heritage Oaks Bank, 1222 Vine St., Paso Robles, CA, 93446. Company must contact the ACH Coordinator at (805) 369-5200, option #4. Hand delivered files must be on CD-RW or data DVD formatted diskettes.
ACH Processing Deadlines for:
> Credit Entries - Transmission of a file must be completed by 3:00 p.m. Pacific Time (PT), two (2) “Business Days”1 before “Effective Dates”2.*
> Debit Entries - Transmission of a file must be completed by 3:00 p.m. PT, one (1) “Business Day” before “Effective Dates”.*
1 “Business Day” is a day Heritage Oaks Bank is open to the public for carrying on substantially all of its business (other than Saturday, Sunday, or listed holidays).
2 “Effective Date” must be a business day or the record will be processed on the first business day following the effective date.
*Files due on a non-processing day must be turned in by 3:00 p.m. PT, one (1) Business Day earlier than regular deadlines, to insure proper settlement.
Deposits will be processed daily Monday through Friday, excluding Holidays as observed by the Federal Reserve Bank (see list below).
Deposits made after the 6:00 p.m. PT cutoff, or on non-processing days, will be processed with the next processing day’s work.
Only in the case of electronic transmission failure, (or predefined agreement) files may be hand delivered to Heritage Oaks Bank, 1222 Vine St., Paso Robles, CA, 93446. Company must contact the Services Solutions Department at (805) 369-5200, option 4.
Domestic and Foreign Wires – 1:30 p.m. PT. Wire transfer requests received after this time will be processed on the following business day.
Check Issue File. The Customer shall submit a Check Issue File to the Bank’s Online Banking service at the close of each business day and no later than 7:00 p.m. PT.
Payment of Presented Checks and Reporting of Exception Items. The Bank shall make available to the Customer by 7:00 a.m. PT each Business Day, an Exception File listing via the Online Banking system that identifies any Exception Items received, specifying the complete account number, check number and amount of any such Exception Items.
The Pay/Return Request shall be provided to the Bank by 11:00 a.m. PT each Business Day via the Online Banking system.
|New Year's Day||January 1||January 2||January 1|
|Birthday of Dr. Martin Luther King Jr.||January 18||January 18||January 15|
|Washington's Birthday||February 15||February 20||February 19|
|Memorial Day||May 30||May 29||May 28|
|Independence Day||July 4||July 4||July 4|
|Labor Day||September 5||September 4||September 3|
|Columbus Day||October 10||October 9||October 8|
|Veteran's Day||November 11||November 11||November 12|
|Thanksgiving Day||November 24||November 23||November 22|
|Christmas Day||December 26||December 25||December 26|