Customer Alert: Fraudulent E-Mail from eNFACT - 01/27/12
Heritage Oaks Bank has received a report of a fraudulent e-mail that has the appearance of being sent from the eNFACT Notifications.
The e-mail appears to be sent from a "eNFACT Notifications [mailto:email@example.com]" e-mail address and has a subject line that reads: "eNFACT Case #29018."
See sample of this fraudulent e-mail below:
"To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
An eNFACT Case was generated for the cardholder below:
Transaction 1 Information: A charge on 10/23/2011 in the amount of $438.09 in ITALY Transaction Score: 981
Transaction 2 Information: A charge on 10/23/2011 in the amount of $513.14 in ITALY Transaction Score: 918
Transaction 3 Information: A charge on 10/22/2011 in the amount of $0.02 at O RANCH Transaction Score: 37
The eNFACT Case is generated when a suspect transaction is detected. If this transaction was not initiated by you as the credit card holder please follow the steps as shown at : http://www.efactnotify.com/
Please be sure to complete the Case Resolution Notification (CRN) Form at (http://www.efactnotify.com/) . If you have any questions, or would like additional information pertaining to this eNFACT Case, please contact the Card Processing Center at 800-262-2024.
**** THIS IS AN AUTOMATED EMAIL. DO NOT REPLY TO THIS EMAIL.****
You are receiving this automated message because your financial institution and card issuer are subscribed to our service.
This email is confidential and may well be legally privileged. If you have received it in error, you are on notice of its status. Please notify us immediately at 800-262-2214 and then delete this message from your system. Please do not copy it, use it for any purposes, or disclose its contents to any other person. To do so could violate state and federal privacy laws. Thank you for your cooperation."
This e-mail and link are fraudulent. Recipients should consider the intent of this e-mail as an attempt to collect personal or confidential information, or to load malicious software onto end users' computers. Recipients should not click on the link provided.
Important Reminder: Heritage Oaks Bank will never send you an unsolicited email requesting you enter any personal information. Should you receive such an email, do not reply and contact us immediately at 805.369.5200.